Employee discount

[Username5025]

Tried upgrading my simo to a handset but the employee 30% off code won’t work. Any help? Also doesn’t even give a discount without the code which it should as an additional line. 

[Leanne_T]

Hi @Username5025

Thanks for coming here. 

Are you out of contract for this number? 

Leanne.

[Username5025]

No. 

[Leanne_T]

Thanks @Username5025

You would need to be out of contract and eligible to upgrade to use the code. If you would like further details, please contact the rewards team. 

Leanne.

[Username5025]

I’m eligible for an upgrade. I currently have discount on a simo but can’t carry it over onto a handset plan. What an absolute joke. It’s cheaper for me to go with another company but carrying on paying my sim plan. Meaning EE go out of pocket. 

[Leanne_T]

Hi @Username5025

Once the contract has ended you can apply the code, the terms and conditions advise you would need to be out of contract for the upgrade.

Leanne.

[Username5025]

Ok thanks for the reply. It’s off to Sky for me. Works out cheaper having two contracts. Bizarre. Talk about shooting themselves in the foot. I also find it ridiculous you can’t have an upgrade at any time with a simo plan. Why the hell do you have to wait?  That’s two handsets I’m taking elsewhere that’s working out cheaper. Just because of ridiculous rules. 

[Leanne_T]

Very sorry to hear this @Username5025

If you would like to discuss your options, please call us on 150. 

Leanne.