Does Anyone work on Support?

[Kim1969]

Nearly two hours waiting and then cut off, message is closed ! Is this normal I dont have time for this

[GarethB2]

This has just happened to me today! Empty box arrived with a MacDonald's wrapper stuffed inside. The label had been peeled back and a hole made in the packaging, then the label stuck back down over the hole. I believe it is DPD, either the warehouse or the driver. I think the driver, I seen him pull in the street, turn around and go back out again. 5 minutes later he came back. It wasn't a DPD van, looked like a self employed driver, they use them for second attempt deliveries.

[Kim1969]

Snap, I suspect DPD, mine was supposed to be delivered Wednesday AM received a DPD message delayed until the afternoon, nothing turned up. Finally turned up the day after late-ish morning, Ive just checked the bag same as yours slit open and sealed over with the label

[GarethB2]

This wasn't Stoke depot by any chance was it?

[Kim1969]

I think it must be we are in Stafford, Ive also just noticed the messages say it was delivered the day before it was

[Kim1969]

Drivers name on the message was Will btw

[GarethB2]

No way, I am in Stafford too. And it was Will who attempted our first delivery on Monday. Sounds like he had a good day. 

[GarethB2]

Our first attempt was 'driver could not find your adress'

[James_B]

Hi @Kim1969,

I'm happy to hear the team were able to resolve this quickly for you.

Thanks for letting us know. 🙂

James

[James_B]

Hi @GarethB2,

Have you reported this to our Customer Care Team? 

They'll be happy to help. 

James

[GarethB2]

Hi,

Yes we have. We are waiting for a call back.

Thanks James