Does Anyone work on Support?

Kim1969 · ‎05-10-2022

Nearly two hours waiting and then cut off, message is closed ! Is this normal I dont have time for this

bristolian · ‎05-10-2022

Do you have a query that the community may be able to help with?

Kim1969 · ‎05-10-2022

Phone delivered, but just an empty box filled with screws, tried to call 150 and no one picks up

So far I am up to nearly two hours waiting is there a number someone might answer?

bristolian · ‎05-10-2022

Please say you have a photo/video of this?.... This sounds impressive.

But no, 150 is the best number to call.

Kim1969 · ‎05-10-2022

XRaySpeX · ‎05-10-2022

@Kim1969 : Where did you order that from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Kim1969 · ‎06-10-2022

EE online via app, still not resolved, Im going to cancel contract,shame 5 good years, but I need a phone. Cant cancel though until I return the phone that wasnt delivered, brilliant

James_B · ‎06-10-2022

Hi @Kim1969,

Welcome to the EE Community. 🙂

Have you reported this to our Customer Care Team?

They'll be happy to help.

James

Kim1969 · ‎06-10-2022

So to add some positive balance, Ive just taken a call from someone in the investigation team and they were lovely, completely understood my frustration and a new phone will arrive tomorrow, feel guilty now if I could I would remove the original post

skylarklady88 · ‎06-10-2022

dont! you need to show the kind of mistakes this company makes! this should NEVER have happened, and it is NOT ok!