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Deposit

Trooper5001
Investigator
Investigator

‎10-10-2022 02:55 PM

I had an order cancelled by EE on September 16th and I'm still waiting for my £50 deposit back, will I actually get this back or have I paid for the privilege of a great customer service? Funny enough when paying the deposit the money went straight out. 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎10-10-2022 03:25 PM

@Trooper5001 , Are you on contract with EE at present? It could be that they are using that against your monthly bill.

I would suggest you ring customer service, as generally money would otherwise go back to your bank account within 5-10 working days. They will be able to take a look at this for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Trooper5001
Investigator
Investigator
In response to Schockwave

‎10-10-2022 03:33 PM

Thanks, I'll contact customer servicesSent from my Galaxy
Schockwave
EE Community Star
EE Community Star
In response to Trooper5001

‎10-10-2022 03:37 PM

@Trooper5001 , you are welcome, hope you get it sorted.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful