Delivery

[Cheree27]

I have not yet received a text messages regarding my order? I received an email saying m order is on its way look out for a text with delivery updates but still as of yet haven’t received a text.. I placed my order on the 12th December 

[Cheree27]

Please can someone tell me how to live chat with customer services???

[Leanne_T]

Hi @Cheree27

Thanks for coming here. 

Which model device did you order, including size and colour? 

Leanne 🙂

[Cheree27]

Hi 👋 the device I ordered was Nintendo lite in turquoise

[Leanne_T]

Thanks @Cheree27

If you give us a call on 150, the team can check the order has been processed and give you an update 🙂

Leanne.

[daveltm]

I’m the same with my order!

Got confirmation it was finally dispatched yesterday and I’d receive a text with delivery and tracking details from DPD and nothing!

👀

[Leanne_T]

Hi @daveltm

If you download the DPD app and enter the email address and postcode, this will show you any deliveries scheduled. 

DPD will be in touch to arrange delivery. 

Leanne 🙂

[Cheree27]

Hi I’ve now resolved my problem. This is because they do not have your item
in stock unfortunately. They still take your payments and place your order
though which is silly. I had to call customer services and cancel my order
and order a different product

[Leanne_T]

Sorry to hear this @Cheree27

Thanks for letting us know. 

Leanne.