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Delivery

Megmcx
Explorer

‎13-08-2022 07:59 PM

Hello,

 

I placed an order on the 8th of August for a SIM card to be delivered, It’s been dispatched and I have a tracking number but It’s not able to track.

How long does this take to be delivered? it’s needed for the week of the 22nd-

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎13-08-2022 08:13 PM

@Megmcx   Does that number start with an XKN or XKO ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Megmcx
Explorer
In response to Chris_B

‎13-08-2022 08:27 PM

xko !!

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎13-08-2022 09:49 PM

@Megmcx , Sim Cards are sent by second class post, so if you have not received it after five working days, you can ring customer service, but it should arrive by Monday or Tuesday.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎13-08-2022 10:00 PM

@Megmcx  The XKO is an order number you can not track with that.  And as @Schockwave has put SIM cards are sent out by post. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.