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Delivery, status

Lawrynowicz
Investigator
Investigator

‎30-11-2022 05:33 PM

I placed an order for a laptop over 65 hours ago and I still can't check the delivery status. what should I do

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎30-11-2022 08:19 PM

@Lawrynowicz , if your order has gone through and been accepted, then once your order is out for delivery, you will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

If you are concerned in any way, I suggest you ring customer service, there is no account access here.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Lawrynowicz
Investigator
Investigator
In response to Schockwave

‎02-12-2022 09:20 AM

Unfortunately, the delay is large. DPD courier is a complete failure. I got a message that the laptop will be delivered today between 8:21 and 9:21, unfortunately this is the time when I have to take my daughter to school. I tried to change the delivery time, but it is not possible. It is also not possible to contact the courier.

0 Helpful
Leanne_T
EE Community Support Team
In response to Lawrynowicz

‎02-12-2022 09:52 AM

Hi @Lawrynowicz

Did you miss the delivery this morning? 

Leanne.

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