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Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by • Contributor
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  • 17 replies
  • 2 Helpful

EE TV - recordable boxes

Simple yes or no question. Is anyone using 2 recordable boxes with their EE TV broadband? If yes, how have you set it up and type of boxes used. ie extra multi room? Pro box and /or BT youview box. Thanks

Bunsen by • Visitor
  • 4 Views
  • 0 replies
  • 0 Helpful

top up not working

Hi,I have tried for hours to top my account but every single time i get stuck after entering card details with text saying “Additional payer authentication required to complete your payment.” The authetication window never comes up and the payment ne...

707 by • Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

TNT Sports via Sky Q With New EE Full Fibre Contract

Hi, I’m looking for so clarification. Just upgraded my BT broadband connection and contract to Full Fibre 900 with BT/EE. In signing up I did a live chat with EE as my TNT Sports contract was about to expire and wanted to ask about the price for anot...

LeeJ67 by • Investigator
  • 113 Views
  • 7 replies
  • 1 Helpful

EE tv setup

We have box arrive and tried to setup. We already have an existing hdmi cable that sky is connected that runs under the floorboards.  When connecting the ee box via this the screen flickers on the setup but is OK with sky.  

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

WiFi Hotspot Data

Hi, first time post on here, been with EE since 2008 or earlier.Using phone now as mobile hotspot in a new area where home broadband is an issue.In KA10 7GZ Troon, the data has gone down again. No warning or error text.Is this an issue that others ha...

Calls keep dropping since power outage

Hi,I am on an EE contract and live in Portugal. Since the power outage I have been unable to make calls. On attempt, the calls keep dropping. I am fully aware WhatsApp calls are still going through but I want to call landlines.I have tried removing s...

eSIM

When transfer my old phone which had an e sim to my new phone it didn’t give me the option to transfer and now I can’t access my number as my old phone is wiped 

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