Hello @BuntyLiversage ,
Welcome to the community,
Sorry that the phone lines were so busy for you, but it is bank holiday weekend, so probably not so many staff to answer phones either, but I would suggest waiting to see if you will get a response tomorrow when all is open again.
You will receive notification the evening before delivery and another one on the day of delivery with a one hour window from DPD. If you have downloaded the app and registered with the details that EE have, you can keep an eye on it.
Unfortunately, unless one of the community staff have the answer for you, you may not receive that answer, as this is a public forum and most of us are customers like you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
