Credit check Issue

[abhaym312]

I have ordered Iphone 13 pro, but due to some issues the support team couldn't be able to complete my credit check. Hence, they cancelled my order. How long will be take to initiate refund to my account. 

[Chris_B · Accepted solution]

@abhaym312  You’ll receive this back within 5-10 working days 

[abhaym312]

How can I check if the order is canceled or not? Because I didn't receive any mail regarding this. Just the supporting agent tells that, he's going to cancel the order. 

And, why the company can't do the credit check. Is there any extra permission needed from the bank?

[Christopher_G]

Our Mobile Care team will be able to confirm it for you if you get in touch with them, @abhaym312.

Chris

[abhaym312]

The contact number provided is not responding or not connecting to the agent. I have tried several times. Just bot records only

[Leanne_T]

Hi @abhaym312

Please call 0800 956 6000, select option 1, option 3 and the team will get this looked into for you. 

Leanne.