Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Chase order

Profile closed
Not applicable

‎17-01-2026 11:05 AM - last edited on ‎17-01-2026 11:18 AM by

Good morning, I wanted to ask about an order I placed on the EE app for a phone. I placed the order last Friday and they told me it would arrive in 3 to 5 days, but I haven't received anything and they haven't told me anything. I would like to know the reason for the delay, please.

0 Helpful
2 REPLIES 2
Michael_D
EE Community Support Team

‎17-01-2026 11:19 AM

Hi @Profile closed 

Thanks for coming to the community.

We don't have access to your account to see the actual order here, but I can take some details to check the stock information.

Did you purchase a phone outright or was it part of a contract?

Which model of phone, including colour and storage size did you order?

Michael

0 Helpful
Northerner
EE Community Star
EE Community Star

‎17-01-2026 11:23 AM

Hi @Profile closed 

When you have your order number you can check EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well becase you'll need a pin for the driver.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Related Content