12-04-2024 11:49 PM
Has anyone any experience with ordering an extra sim.
it never arrived.
i phoned them and they’d mistakenly sent it to a previous address.
luckily I noticed before the 14 day cooling off period just.
I cancelled it and they refunded me the first month they charged me for it.
then today I get billed
£254 pound taken out of my account for a one off charge/
move only just noticed so will have to wait till tomorrow 🧐🤨
13-04-2024 08:12 AM
Hi @Jbdubz
Thanks for coming to the community.
Is there a credit showing for the same amount as the one off charge or has this been added to the total of the bill?
Speak soon 🙂
Leanne.