cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charged 254£ 😭😭😭

Jbdubz
Visitor

Has anyone any experience with ordering an extra sim. 
it never arrived.

i phoned them and they’d mistakenly sent it to a previous address.

luckily I noticed before the 14 day cooling off period just. 

I cancelled it and they refunded me the first month they charged me for it. 
then today I get billed 

£254 pound taken out of my account for a one off charge/ 

move only just noticed so will have to wait till tomorrow 🧐🤨

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Jbdubz 

Thanks for coming to the community. 

Is there a credit showing for the same amount as the one off charge or has this been added to the total of the bill? 

Speak soon 🙂

Leanne.