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Cancelling an order

Butterflyeffect
Visitor

I’ve canceled my order, rang them up, but not had any confirmation that it’s been canceled.

no email, or text to let me know.

was supposed to just top up my phone but accidentally pressed to send a new sim instead.

why is there no email confirmation about a canceled order? 

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @Butterflyeffect 

Welcome to the Community. 

If the order has been cancelled manually by a guide at your request before the order started to be processed, it won't generate an automatic order cancellation email. 

Ali 
 

View solution in original post

1 REPLY 1
Ali_A
EE Community Support Team

Hi @Butterflyeffect 

Welcome to the Community. 

If the order has been cancelled manually by a guide at your request before the order started to be processed, it won't generate an automatic order cancellation email. 

Ali