If you signed up to your plan online or over the phone:
14-06-2022 12:49 PM
Hi. i have ordered online an Iphone 13 pro max 2 days ago and now have found a better deal and want to cancel order but cannot contact you and cannot cancel the order, how do i cancel it online ? any advice on that ?
i have order number in my email .
14-06-2022 01:31 PM
If you signed up to your plan online or over the phone:
Channel Returns
Mercia House
Senhouse Road
Darlington DL1 4YB
16-06-2022 10:31 AM
ive sent and email with filled cancellation form and have had no response since.
then yesterday i received message while was at work that today i will get my phone and it will be delivered by DPD . so should i take phone and just reprint the cancellation form and send it back ? or should i just not take the phone from courier and say i have requested a cancellation on this item . ?? any advice on this please 🙂
16-06-2022 01:08 PM
Hi @JCRS.
If you don't take in the phone it will be returned to EE and a return will be processed.
Jon