Awful

[Rob218]

Literally lost £225 because ee cant put my address on a parcel with my work phone in its been neaely a week it i dont want it now too stressed, also ee had done exactly the same thing to a friend of mine a few weeks ago. I nearly lost my job

[Chris_B]

@Rob218 What are you trying to say ?    Was this an upgrade?  Device repair?  New contract?    

 And if this is a work device I assume you’re the account holder of this contract?  

[Rob218]

Yes i am the account holder i still havent recieved my upgrade and my old
handset has busted its frustrsting because the only reason i dont have it
is because you guys didnt write the address properly i cant even go pick it
up

[Christopher_G]

Hi @Rob218

I'm sorry to hear that you're having problems with a delivery. Is the phone on a business account?

Chris

[Rob218]

No should it be

[Christopher_G]

Just you mentioned it was a work phone, @Rob218. I didn't want to assume that it was or wasn't.

I would recommend speaking to our Mobile Care team about the delivery to find out what has happened and what happens next.

Chris

[Rob218]

I know what happened you literally didnt put my full address on it and to
make it worse i cant even go pick my phone up so i dont want it anymore
absolute farse of a firm