At a loss

[Lesleyb4]

I ordeeed a new iPhone and as a new customer set up my new account with EE

However that was 10 days ago the order number doesn’t work in tracking 

and I’ve also not been able to contact anyone to speak to 45 min wait for customer service 

my pac number I provided will soon run out and the deposit was in pending in my bank account but has now disappeared ? 
any ideas of how I find out what’s happening 

[Northerner · Accepted solution]

Hi @Lesleyb4 

Try checking EE order tracking: https://ee.co.uk/help/orders

Also download the DPD app.

Alternatively call EE CS on 150. You should check your Junk/Spam folders.

Thanks