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Accessories order

Pedro80
Investigator
Investigator

‎17-08-2022 11:47 PM

I ordered a headphone accessory for xbox 8 days ago, got confirmationof order, spoke to agent 2 days ago who said item has not been picked yet. None of my other orders have taken this long, how long should I wait

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎18-08-2022 08:18 AM

Morning @Pedro80

Thanks for coming to the community. 

Which headset did you order? 

Did you receive a confirmation email? 

Leanne.

0 Helpful
Pedro80
Investigator
Investigator
In response to Leanne_T

‎18-08-2022 08:38 AM

Turtle beach stealh 600x for xbox in black, I've got confirmation email dated 7th August 

0 Helpful
Leanne_T
EE Community Support Team
In response to Pedro80

‎18-08-2022 09:27 AM - edited ‎18-08-2022 11:10 AM

Thanks @Pedro80

The white model for the Xbox is currently showing 'Out of stock now - Available to order. Expect dispatch within 14 days to you or your local EE store on the EE Shop. The black model is showing not available with no expected delivery time.

If you would like to look into the order, please call us on 150 and the team will be happy to help.

Leanne 🙂