26-11-2025 07:26 AM
Anyone have problems for the Black Friday uncapped speed plan? Keep saying internet server error
26-11-2025 09:43 AM
Hi @RTHL
Welcome to the community.
I've not seen any other reports of this.
Are you trying to upgrade or add it as a new plan?
Can you send me a link or screenshot of the plan in question?
Have you tried to clear the cookies and cache from your browser before trying again?
If it still happens, can you also try another browser or device?
Michael
26-11-2025 12:45 PM
Add it as a new plan
26-11-2025 01:33 PM
Which plan was it @RTHL? I'd like to see what happens if I try to select it.
Have you tried clearing cookies and cache and trying another browser and device?
Michael
26-11-2025 03:45 PM
Hi Michael, I’m looking for the £22 unlimited uncapped speed Black Friday plan.
I tried both browsers through the laptop and iPhone. Both showing the above error.
And I cannot find the same plan on the app.
26-11-2025 06:11 PM
Hi @RTHL
Is it the Unlimited Essentials Max (24 Month) plan? If so, I've tested it and it seems to be working for me.
Are you logged in? At which point do you get this error? I got all the way to the checkout section.
Thanks
Chris
26-11-2025 07:03 PM
Hi Chris, I had tried both way but none worked for me.
I can choose the plan but once I tap continue, it shows the second photo.