Hi all.
I pre ordered an iPhone 18 pro on the 12th with EE. The upfront has been taken out of my bank and seems to have completed and not just a pre auth. I have also received an XKO number and an email stating "Successful EE Order ref : XKO number.
We are processing your order and will let you know when your items will be dispatched.
Your paperwork will be available through your EE account after despatch. Download the EE App and register. If you are unable to access EE, please call us on 150 to request a copy of your documents.
The day after ordering I checked on the order tracking portal on the website and it was there saying it was processing. However for the last two days the order tracker isn't working for me and my account doesn't show an order?
Is this normal for the pre orders and is my phone definitely going to make it's way to me on release day? I'm currently on holiday so I'm unable to call the support line and also I can't find any way to access the live chat
