15 max pro 256 black

[Pgrochowska]

Hi, I ordered iPhone 15 pro max 256gb on Wednesday for my husband who’s birthday is tomorrow. Obviously I had no idea about the delays. Anyone knows how long is the wait pls

[Northerner]

Hi @Pgrochowska 

What does it say on EE order tracking.

https://ee.co.uk/help/orders

Thanks 

[Pgrochowska]

It’s doesn’t come up

[Northerner]

Hi @Pgrochowska 

You'll need to speak to EE CS on 150 if that is the case. 

Thanks 

[Katie_B]

Good morning @Pgrochowska. 

I hope your husband has a lovely birthday today and I am sorry to hear the phone has not made it on time. 

I've checked the delivery time scales for you, and it shows to expect despatch within 7 days so you should be hearing from us very soon. 

Katie

[SammieIphone11]

Hey Katie_b

If the same phone was ordered a few days before this customer will the wait time still be about seven days? 

[Katie_B]

Hi @SammieIphone11. 

Welcome to the community. 

The wait times are from today so are given as an estimate. 

If you wish for a more specific update please give us a call. 

Katie 🙂

[SammieIphone11]

Thank you for your response. 

I don’t quite understand what you mean that the wait times are from today? 

if I call up which department should I speak to? 

[Katie_B]

The timescales provided are for orders placed from today @Pgrochowska. Information I have provided is an estimate for those who have ordered the iPhone 15 Pro Max 256GB. 

For an update on your order please speak with our customer care team. 

Katie

[Lory23]

I ordered my new iPhone 15 pro max, black titanium 256 gb on Wednesday too, and the app is not showing anything. May I have an update please ? 

Thanks