Sent pin but didn’t ask

[Glambert95]

I was sent this messagae

Your PIN is ****** We will never call you to ask for it on the phone. Didn't ask us for a PIN? Please call us ASAP on 150.

checked online and most people seem to say it’s a mistake, on hold for a while now for technical support. 

anyone else experiences this? Scam or not? Should I be worrried 

[BrendonH]

I would recommend calling because if someone is trying to get into your account then you need to act now.

[James_B]

Hi @Glambert95,

Welcome to the EE Community.

That's great advice from @BrendonH.

Please get in touch as soon as possible so we can look into this for you.

Thanks

James

[borchy_j]

Ive received the same message but too late to call customer services.

[Leanne_T]

Morning @borchy_j

Thanks for coming to the community. 

If you can get in touch with our Mobile Care team on 150, they will get this looked into for you. 

Let me know how you get on 🙂

Leanne.