nhs perk

[Sharon244]

I eligible for an exchange and upgrade  on my current phone , when i put in my code for my 20% nhs perk it is saying invalid, does this mean i am unable to get the 20% off on my new plan, thank you

[Katie_B]

Hello @Sharon244. 

Welcome to the EE Community. 

Does your new plan have a discount applied? This can be checked when viewing your basket at check out. 

Katie

[Sharon244]

Hello

No there is no discount on the new phone

Sent from Outlook for Android<>

[Katie_B]

Thanks for checking @Sharon244. 

What plan are you choosing?

Katie

[Sharon244]

Thank you for getting back to me

This is the plan I was looking at

Sent from Outlook for Android<>

[James_B]

Hi @Sharon244,

Sorry, it looks like some of your post is missing. Which plan was it?

James

[Sharon244]

The plan I was interested in was the Samsung galaxy s23 ultra with earbuds, it is £90 a month

Sent from Outlook for Android<>

[James_B]

Hi @Sharon244,

Please could you share the full plan details or share a link to it?

Thanks

James

[Sharon244]

 https://shop.ee.co.uk/auth/ua/mobile-phones/upg-pay-monthly/samsung-galaxy-s23-ultra-5g/details

This is the plan I was interested in

[Katie_B]

Thanks for getting back to me @Sharon244. 

Are you trading in a device?

Katie