02-08-2023 02:34 PM
I upgraded my phone 2 months ago and included apple music for android, i have never been able to use the apple music, when i click on the app it comes up "joined through EE2 which i click on, it then says no subscription EVEN THOUGH THERE IS COS I PAY FOR IT. i have spent 2 hours onto EE technical who said everything was great their end the problem must be Apple, i spent an hour on to Apple technical who said nope its EE who has the problem. I then went into a shop who couldnt help me and put me onto technical, this lady said she didnt think it had been authorised and didnt know how to authorise is on an OPPO phone and could i wait an indefinite amount of time on the phone while she tried to put me on to somebody else but this could be upto 45mions wait time or longer NOOOOO i have been sold this and all i want is somebody who knows what they are doing to get the blooming thing working. I am at my wits end and paying for somthing that i cant use
02-08-2023 03:29 PM
Hi @BHviking
Thanks for coming to the community.
Do you have Apple Music showing in your My EE app within add-ons?
Did you get a text from us to follow the set up instructions and activate Apple Music?
Leanne.
03-08-2023 12:25 PM
03-08-2023 01:00 PM
Can you text MUSIC to 150, what reply do you get? @BHviking
Leanne.
03-08-2023 01:45 PM
03-08-2023 01:49 PM
Thanks @BHviking
In this case, please get back in touch with our tech gurus on 150 to get this further investigated.
Leanne.
03-08-2023 01:53 PM
03-08-2023 02:01 PM
If you can let them know you have not had the text to get set up and they will be able to help you further @BHviking
Leanne 🙂
03-08-2023 02:04 PM
03-08-2023 04:26 PM
Let me know how you get on @BHviking
Leanne 🙂