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Watch upgrade with earbuds

Inhil1982
Contributor
Contributor

‎08-09-2022 01:48 PM

I had a phone call last week from ee telephone sales and I got told I will be entitled to free earbuds. I can not see where I can claim them from. Can anyone help please?

0 Helpful
5 REPLIES 5
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎08-09-2022 02:09 PM

Which watch?

0 Helpful
Inhil1982
Contributor
Contributor
In response to Kirigaya_Kazuto

‎08-09-2022 02:20 PM

Samsung s5

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Inhil1982

‎08-09-2022 03:04 PM - edited ‎08-09-2022 03:04 PM

Hi @Inhil1982,

Welcome to the EE Community. 🙂

You can claim your free gift at Home - Samsung Promotions.

Hope this helps.

James

Inhil1982
Contributor
Contributor
In response to James_B

‎30-09-2022 03:40 PM

For some reason they gave me £50 Google play token 🤔 I got told over the phone that I will get earbuds really confused. Plus I have been trying to get in contact with ee for the last 3 weeks about and order that was sent back but on hold all day? Can anyone support me to get in contact with ee customer service because now I'm getting charged for something I haven't got??

0 Helpful
Leanne_T
EE Community Support Team
In response to Inhil1982

‎30-09-2022 03:44 PM - edited ‎30-09-2022 03:46 PM

Hi @Inhil1982 

Did you claim on the Samsung promotions site?

To speak to our mobile care team you would need to call us on 150, we have no account access on the community. 

Leanne. 

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