Was sent Earbuds 2 not Earbuds 2 Pro

Ajom · ‎01-04-2023

I joined EE in February and purchases a Galaxy S23 Plus contract. There was a promotion for S series handsets which meant Samsung Buds Pro 2 earbuds were included for free at the time. However, I was sent a pair of Samsung Buds 2 (not Pro). I have called EE support to get the right pair sent out, but no one has contacted me back to arrange replacing them. Please help.

Northerner · ‎01-04-2023

Hi @Ajom

You'll need to speak to EE CS about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎01-04-2023

Hi @Ajom

You'll need to speak to EE CS about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.