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Upgraded to the full works with 3 inclusive extras

Amftron
Investigator
Investigator

And I can only choose one.

When I upgraded over the phone I was told I could choose 3 extras, so I went with Apple Music, Netflix and Gamepass.

 

Just got the texts about my new plan and all I have is Google One AI.

 

I only upgraded because I wanted the extras, now I feel like I'm going to just cancel the whole thing and go elsewhere.  

10 REPLIES 10
Lesley_W
EE Community Support Team

Thanks for popping back with an update @Amftron 

I'm sorry you didn't get the resolution you were looking for. Closed complaints can be reopened within 28 days if you change your mind and did want to discuss it further.

Lesley