EE PERKS can’t log in

[Traypot]

Hi is there anyone who can help me please.  I’ve tried logging into my EE perks account and it won’t recognise my email address or password? Have requested new link but this isn’t being sent to email address 🤔 had problems previously and did work after it was deactivated before and was reset email address which is work one is still active

[Michael_D · Accepted solution]

Hi @Traypot 

Thanks for coming to the community.

The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer. 
If you would like me to do that, please send me over a private message with your mobile number and the email address that you registered for Perk.

Michael