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Unable to verify EE Perk email

samhh
Visitor

Hi there.

Due to an IT issue at work I wasn't receiving emails from EE for a new Perk account. That issue is now resolved, however I've now not got any way to verify my email. (I'm always checking junk as well.)

If I tried to log in (with work email, with the correct password), I got errors about an unknown account. Now it says "Maximum Login Attempts reached, For security this account has been locked for the next 24 hours."

I do receive password reset emails. I've tried a reset to no avail (before the lockout).

Trying to register again gives me "The details provided are already registered for EE Perks."

Once the 24 hour timeout has elapsed I need the verification email to be re-sent but there doesn't seem to be any way in the UI to do that.

 

Help please!

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @samhh

Welcome to the community.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

View solution in original post

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @samhh

Welcome to the community.
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris