Trade in upgrade

[Joechorley]

So when I switched to ee I was offered extra trade in on my current Samsung device. 

It said enter the last 8 of the imei on my new device to get a trade in boost..

This doesn't not work. 

It is the main reason I chose ee

Can someone please help?

[Joechorley]

 

 

[Katie_B]

Hello @Joechorley. 

Welcome to the EE Community. 

Have you received your new device?

What happens when you enter your 8 digits of your IMEI number?

Katie

[Joechorley]

Hello. Thanks for your reply. 

Yes i have received my new device..

It just says invalid code

[Katie_B]

Thanks for getting back to me @Joechorley. 

Does the page only allow 8 digits?

Are you able to try entering the full IMEI?

Katie

[Joechorley]

Not sure what it allows but I've only tried putting in 8 

[Katie_B]

If you are unable to proceed I'd recommend getting in touch @Joechorley. 

Our customer care team will be able to look at this further. 

Katie