Top-Ups or extra data

NICK1968 · ‎16-02-2023

Good afternoon gang,

Could someone advise me with regards to additional data charges (Top Ups) on my monthly bill.Every month I seem to be getting billed extra for top ups that I haven't even requested.

The butter brain that is me,and it's very likely I may be doing something wrong on my account settings,like the capping option on the extra data section.

Have not contacted EE direct as of yet.

Find it perplexing though,but would be grateful for any advice.

Kind Regards

NDH

James_B · ‎16-02-2023

Hi @NICK1968,

Welcome to the EE Community. 🙂

What are the additional charges listed as on your bill?

James

XRaySpeX · ‎16-02-2023

Top-ups are only applicable to PAYG, not monthly bills, & are just adding money to your credit, not buying data.

What does it actually say verbatim?

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

NICK1968 · ‎16-02-2023

Good evening James,

Will have to check once again on my bill,so will resort in due course.

Thanks for your reply.

XRaySpeX · ‎16-02-2023

Posted in the open:

@NICK1968 wrote:

Hi XraySpex,

Thanks for replying,but I'm on a contract. Just dont understand why I'm being charged extra on my monthly bill,it makes no sense.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎16-02-2023

@NICK1968 : Then answer my Q as to the exact wording.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)