Technical issue?

[lucyalanab_]

I’m trying to add a pair of Apple air max headphones to my contract however, on the app it says I need to log in (despite being logged in) and when I go to do it on the internet browser, it allows me to search the item I want but it continues to say I need to log in … despite being logged in. It does not allow me to add item to my bag! 
this has been an ongoing issue since yesterday. I spoke to someone over the phone and was advised they are making changes to the EE app. Is this the issue? I am unable to purchase the item I want, it doesn’t allow me to buy outright or pay monthly. Please advice! 

[James_B]

Hi @lucyalanab_,

Welcome to the EE Community. 🙂

Do you see the same issue after clearing your web browsers cookies and cache?

James

[lucyalanab_]

Hi, 

yes, the issue still occurs. I can’t put anything in my bag on the app or the internet browser. I have deleted the app and re-downloaded and cleared my browser and it still happens. 
I even tried to do it as a one off purchase rather than adding the items to my contract, but even that doesn’t work. 

please assist. Thank you. 

[James_B · Accepted solution]

Hi @lucyalanab_,

Thanks for confirming that.

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help. 🙂

James