TNT sports - unable to access

Nmj1943
Investigator
Investigator

Having the same issue as many others on the forum trying to get TNT Sports activated.

short history…

I had bt sport as an inclusive extra until mid July, when I switched to free roaming inc. extra  for my summer holiday.

when I got back to uk in August I switched my inclusive extra back to - what is now - tnt sport but have never been able to access it.

I started by trying the ee.Co.uk/tnt sports link but was met with the “looks like there’s nothing to activate” message.

I have also tried the bt.com/sport/discovery-plus link but my old bt id isn’t recognised.

I’ve also never been prompted to set up a discovery plus account.

I’ve spoken to three different people at the ee exec. complaints department - who, like others on this forum, have told me that I should be grateful as the package is free!!

Having spent the best part of 15 hours on the phone over the last 6 weeks I find it incredible that a tech company is so clueless and am going to complain to ombudsman to try and get my contract cancelled f.o.c.

any thoughts / advice / comments welcome. Thanks N

18 REPLIES 18

Thanks for your response @Joelleen but I’ve tried multiple times with wifi disabled and that doesn’t seem to make any difference either.

I’m at a complete loss!?!

James_B
EE Community Manager
EE Community Manager

Is your BT ID working within the BT Sport app @Nmj1943?

James

@James_B  No it isn’t 

James_B
EE Community Manager
EE Community Manager

Is your subscription showing in the add-ons section of the EE app @Nmj1943?

James

@James_B  Yes it is showing 

Leanne_T
EE Community Support Team

Thanks @Nmj1943 

In this case, we would to investigate this in more detail. Please get back in touch with our technical support team on 150. 

Leanne.

It automatically asks me to pay for the package

Leanne_T
EE Community Support Team

Hi @kechmay 

Do you have TNT Sports showing as an add-on in your EE app? 

If so, do you get asked to pay when trying to watch TNT Sports? 

Leanne.

Sorry for the delay in answering but yes I do
I still haven't been able to down load the free service