TNT sports - unable to access
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05-10-2023 08:27 PM
Having the same issue as many others on the forum trying to get TNT Sports activated.
short history…
I had bt sport as an inclusive extra until mid July, when I switched to free roaming inc. extra for my summer holiday.
when I got back to uk in August I switched my inclusive extra back to - what is now - tnt sport but have never been able to access it.
I started by trying the ee.Co.uk/tnt sports link but was met with the “looks like there’s nothing to activate” message.
I have also tried the bt.com/sport/discovery-plus link but my old bt id isn’t recognised.
I’ve also never been prompted to set up a discovery plus account.
I’ve spoken to three different people at the ee exec. complaints department - who, like others on this forum, have told me that I should be grateful as the package is free!!
Having spent the best part of 15 hours on the phone over the last 6 weeks I find it incredible that a tech company is so clueless and am going to complain to ombudsman to try and get my contract cancelled f.o.c.
any thoughts / advice / comments welcome. Thanks N
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08-10-2023 04:44 PM
Thanks for your response @Joelleen but I’ve tried multiple times with wifi disabled and that doesn’t seem to make any difference either.
I’m at a complete loss!?!
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09-10-2023 07:41 AM
Is your BT ID working within the BT Sport app @Nmj1943?
James
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09-10-2023 07:06 PM
@James_B No it isn’t
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10-10-2023 07:37 AM
Is your subscription showing in the add-ons section of the EE app @Nmj1943?
James
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12-10-2023 11:50 AM
@James_B Yes it is showing
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12-10-2023 12:09 PM
Thanks @Nmj1943
In this case, we would to investigate this in more detail. Please get back in touch with our technical support team on 150.
Leanne.
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04-11-2023 12:44 PM
It automatically asks me to pay for the package
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04-11-2023 01:21 PM
Hi @kechmay
Do you have TNT Sports showing as an add-on in your EE app?
If so, do you get asked to pay when trying to watch TNT Sports?
Leanne.
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14-11-2023 04:46 PM
I still haven't been able to down load the free service

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