TNT Sports subscription activated on wrong Dicsovery Plus email

[andrewbeasley]

Hi. I have added TNT Sports as an add-on, but when I activated it on Discovery+ I unfortunately did so on the wrong email address (my father's email was on my phone and I didn't notice). The Discover+ help bot has told me to unlink the emails and then link the correct email address but told me it could not help me do that.

Can anyone help me with how to do this please? I haven't found any guidance on the EE help pages. Thanks.

[Northerner]

Hi @andrewbeasley 

I would assume you would need to log into your TNT sports/Discovery plus account to change the email. 

Thanks 

[andrewbeasley]

From what I've read, I think I will need my dad to approve that via email unfortunately (I don't live with him so not easy to arrange).

[Leanne_T]

Hi there @andrewbeasley 

Have you tried the steps provided on the Change your email address – discovery+ Help Center (discoveryplus.com) page? 

Leanne. 

[andrewbeasley]

But the discovery+ account with the TNT added is not mine, it's my dad's - I can't change his email address to mine on there else his account won't work.

[Katie_B]

Thanks for getting back to us @andrewbeasley. 

Just to confirm your dad has TNT Sports and your TNT Sports subscription has be paired to your dads already active account?

If yes, it could be worth speaking with our customer care team on 150. The team may be able to remove your pass off your account and then resend the validation link. 

Katie

[andrewbeasley]

@Katie_B- Sorry, I should've been clearer. My dad does not have TNT Sports but he does have a log-in for discovery+. My TNT subscription has accidentally added to his discovery+, so he can watch TNT with his log-in but I can't on discovery+ with mine.

I tried calling 150 yesterday - 'the call' sent me a web link and terminated itself. When I clicked on the link saying it was a TNT Sports issue, I got a text saying I already have TNT Sports - very unhelpful unfortunately!

[Katie_B]

Thanks for confirming @andrewbeasley. 

When calling 150 please select option 2. 

This will take you to the automated service and will connect you with an agent. 

If the agent is unable to do this, I would recommend getting in touch with discovery+. 

It would be great if you could keep us updated here on the community. 

Katie