Still waiting for Xbox Game Pass text

[CousinDirk]

Hi,

I have signed up for 1 Gb EE Full Fibre Broadband and this should include free Game Pass Ultimate for a year. It's been two weeks since the service was activated and I've still not received a text to set it up. 

[Christopher_G]

Hi @CousinDirk

Welcome to the community.

The message is usually sent 14 days after you receive the device. Has it been more than that?
Chris

[CousinDirk]

Yes, it's been 15 days. 

[Christopher_G]

OK, thanks @CousinDirk

I would suggest speaking to our Mobile Care team to see if they're able to get one sent out for you.

Chris

[Willado]

I’m still waiting for my game pass code and I took out the 500mb plan beginning of September lol

[Jon_K]

Hi @Willado.

If you've been waiting more than 14 days for this, I'd recommend getting in touch with our Customer Care team and letting them know.

Jon

[Warren12]

I just got my Xbox gaming bundle 24 month free pass do I have to wait 14 days for it? That’s sucks as I have to pay for a month before i gwt that 1 do I get a messsge with the code? 

[Christopher_G]

Hi @Warren12

Welcome to the community.

Yes, you get a message with a link on it to redeem after 14 days.

Chris

[Warren12]

Ok why 14 days after as you still have to buy a months pass whilst you wait. Do you get an email or messsge 

[James_B]

Hi @Warren12,

If you purchased the Xbox Gaming Bundle, you don't have to wait 14 days to activate your subscription. If you haven't received your text yet, please get in touch with Customer Care.

Thanks

James