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Smart benefit Microsoft 365

Julianm
Investigator
Investigator

‎18-07-2022 12:59 PM

How do I get my new smart benefit to work (Microsoft 365) I have activated it with EE and have spoken to EE, various departments, then I was given a Microsoft phone number which only directs me to a web site which doesn’t help

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎18-07-2022 01:18 PM

@Julianm  How is a phone number you was given getting you to a website?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Julianm
Investigator
Investigator
In response to Chris_B

‎18-07-2022 03:27 PM

If I ring the number it tells you to visit a website with no options to speak to a person

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Christopher_G
EE Community Support Team
In response to Julianm

‎18-07-2022 05:28 PM - edited ‎18-07-2022 05:29 PM

Which website does it divert you to, @Julianm?

 

Chris

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Julianm
Investigator
Investigator
In response to Christopher_G

‎19-07-2022 02:32 PM

Help.Microsoft.com

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Leanne_T
EE Community Support Team
In response to Julianm

‎19-07-2022 02:49 PM

Hi there @Julianm

 

Thanks for coming back to us. 

 

The Microsoft 365 Personal on EE, Help page does advise for technical support you would need to visit Microsoft Support for help. 

 

You can find ways to contact them on the Contact Us - Microsoft Support page. 

 

Leanne.

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