Roaming

[Windy14]

I’ve been an EE customer for over 35 years. Prior to travelling to the US for work I contacted EE on three occasions regarding my Roam Further package. I was assured that my internet would work on arrival in the US. Unfortunately it didn’t and I have he’d to pay to stay connected. Unfortunately with the time difference the office is closed 😡

[Katie_B]

Hello @Windy14. 

Thanks for coming here.

I am sorry to hear your phone is not working after reaching out to our customer care team. 

When you arrived in the States did you receive a welcome text?

Are you currently connected to a local network?

Speak soon, 

Katie