Roaming pass

[Natalja1]

I have added roaming pass (£25) to my extras, however I still can see daily charg for using phone abroad, does this mean I need to pay both now? What is the point then to add the extra roaming pass ? The daily change cannot be removed. Any advice please?

[Schockwave]

Hello @Natalja1 ,

Welcome to the community,

Where are you? If you have roaming pass, then, no, do not worry about the daily charge, you do not pay for both.

I believe it is an automatic message sent to customers who go abroad, but if you have roaming pass, then that should not affect you and you will not be charged.

[Natalja1]

Thank you, I appreciate your reply. I am in Latvia now. I have checked my EE account (adds'on) section and found out I have "Daily charge  which cannot be removed " and roaming pass £25 which I can remove. So the "daily charge" in my adds-on confused me to be honest as I don't understand how it works and why it is there if I have bought the roaming pass.

Many thanks in advance 

[Katie_B]

Hi @Natalja1. 

The daily charge will only activate if you have not purchased the £25 roaming pass. 

You will not see any additional charges for this. 

Katie

[XRaySpeX]

The £25 pm Roam Abroad Pass overrides the £2.47 daily charge,

As you are on contract, just remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

[litesmth]

I had the same problem. I paid for the roaming pass, and EE charged me for that and the daily charge - double billing me. They said it was happening a lot and was a computer system glitch. It took 2 months and lots of "you are defaulting on your payments" nasty email from EE to sort it out. And several bills. Horrible experience.