15-04-2023 02:54 PM
If I add an EE Roam Abroad Pass to my plan as a chargeable standalone add-on and I have a holiday that is across my billing date, do I have to pay the £15 twice. Once up to my billing date and again for the month after it? I am going to Spain 4 days before my bill date, and will be there for 4 days after. So just want some clarification.
15-04-2023 03:25 PM
When you add the pass, a pro-rata charge is added to your following months bill, covering just the days between adding the pass and the billing date.
When you remove the pass, you will be charged for the complete month. So in your case, you will be charged for ~34 days providing you add it immediately before travelling, and remove it before the following months bill date.
15-04-2023 09:31 PM
I’ve already added the roaming pass, so I will be charged from today until my bill date?
When would be the last day I could cancel the roaming pass before getting charged the £15 in my next bill? As for the 4 days after my bill date it will be cheaper for me to pay the £2.29 a day I think.
Thought the pass would be cheaper, but didn’t realise the charges when going from one bill month to another.
Thanks
15-04-2023 09:42 PM
@charper1 wrote:
I’ve already added the roaming pass, so I will be charged from today until my bill date?
Once the pass is added, you will be charged pro-rata from then until your bill date.
@charper1 wrote:
When would be the last day I could cancel the roaming pass before getting charged the £15 in my next bill?
The day before your bill is produced. Once the bill is produced, the monthly charge applies for the whole of the next bill cycle.
16-04-2023 01:59 PM
The Roam Abroad Pass is charged £15 per billing month from the billing month you order it (text ROAMING PASS to 150) to the billing month you cancel it (text STOP ROAMING PASS to 150). It is unlike the older Roam Further Pass which was charged pro-rata for the time you had it.