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Roaming Pass

CB2004
Visitor

‎30-01-2023 05:15 AM

I am visiting Australia from the UK and sent ROAMING PASS to 150 after arriving into Oz. I have received the text saying it has been activated and my network selection is set to automatic. Why is my data roaming not working? I cannot access any data services eg internet, Apple Maps etc. can anybody please help?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-01-2023 06:54 AM - edited ‎30-01-2023 06:56 AM

The Roaming Abroad pass is just a billing add-on. It doesn't enable your ability to roam abroad. For that you needed to have texted ROAMING to 150 before you left the UK to ensure roaming is enabled on your account. If you didn't you now need to call CS to have it enabled.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Katie_B
EE Community Support Team

‎30-01-2023 07:49 AM

Good morning @CB2004. 

Thanks for coming to the community. 

I can see @XRaySpeX has provided you with some helpful information. 

If you are unable to call from Australia you can also log in to your My EE and speak with our online chat team who can also help activate your roaming. 

Katie