Roaming Data add-on not working

Sarah12321
Contributor
Contributor

‎26-06-2023 05:40 AM

I'm in Canada and have just bought a 7 day roaming data add-on for £32.64 for 300MB. I've enabled roaming but can't access the internet via mobile data.

The signal says I have 4G but when I try to go online it says no internet connection.

I've had text confirmation from EE that I've bought an add-on but there's no record of it in my EE account.  I've followed the link to check on the status of my add-on but it tells me to turn off WiFi and connect via mobile data - which of course I can't do!

Help!

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-06-2023 06:55 AM

@Sarah12321  Have you tried just restarting the device?   Have you tried a manual network search? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
UDG
Visitor

‎15-08-2023 03:54 AM

Hi I have the same problem! Every day EE tells me I have reached my maximum  usage, so I have had to buy £33 of roaming allowance. (Which is supposed to last 7 days.) I've tried calling to no avail and can't even register a complaint.  I am definitely changing from EE now. It's always a problem with them,trying to sort things out.

 

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Katie_B
EE Community Support Team
In response to UDG

‎15-08-2023 07:36 AM

Good morning @UDG. 

Where abouts currently are you?

What add-on did you purchase?

Speak soon, 

Katie

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