Roam further

Isambard2 · ‎11-09-2023

I bought roam further while in the US but it looks there is no way to access it without having texted "roaming" to 150 while in the UK.

Is that's right and how do I cancel if so?

Also, there is no way to contact ee from the US without mobile data.

Is that right?

Also the app is down which doesn't help.

XRaySpeX · ‎11-09-2023

Yes, you needed to have texted ROAMING to 150 while in the UK. Having a roaming billing add-on doesn't of itself activate roaming on your a/c. You should be able to remove the Roam Abroad Pass from your online MyEE Add-ons.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-09-2023

Yes, you needed to have texted ROAMING to 150 while in the UK. Having a roaming billing add-on doesn't of itself activate roaming on your a/c. You should be able to remove the Roam Abroad Pass from your online MyEE Add-ons.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP