The EE Community

EE still using my deceased father's name

I migrated our mobile plans to EE a while ago. Agreed to move broadband from BT too and all seemed to go as well as can be expected.But I cannot merge all the services together to manage on the EE app because despite BT changing the name of my broadb...

Constant Buffering With Streaming Services

I have moved over from BT to EE, So far worst mistake I have ever made.The buffering while streaming is a nightmare. I am streaming the usual Netflix, Disney and Youtube via my Sky box. I have reset my Smart Hub, tested the connection through the EE ...

How do I get a copy of my statement

Open Reach cable cut

There have been works carried out by water company Severn Trent. They ended up cutting the open reach cable without notifying us. We have had no Internet for over 2 days. EE customer Service has told us that they can not confirm if the cable will be ...

Rodlox charges

Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but  they can not find the invoice they have my mo number a...

TNT problem EE sort yourselves out!

I'm not the only person experiencing difficulties with TNT when purchased as part of Tv bundle. Ordered 50" TV with 24 months TNT subscription. Not able to activate TNT despite 3 weeks of calls to 150! It is now in my " activate now" but when I try t...

Account closed but Netflix is still active

Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...