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Removing Apple One add on

BeanFace1809
Visitor

I got an offer through a text that EE sent me offering Apple One for 6 months. I took up the offer but didn’t realise it would downgrade my Apple Music subscription from Family to Individual. I cancelled the Apple One offer because it inconvenienced my family and their music listening. However it says that the subscription  will end in a weeks time and not immediately. My family still can’t use Apple Music in that time. Is there a way of making it immediate? 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @BeanFace1809 

Welcome to the community. 

It may be worth speaking with our Mobile Care team on 150 so they can check to see if we can do this from our side.

Chris