The EE Community

Roaming All Rounder (pre Aug 24)

Today I have received the following test message from EE:Hi from EE. Weve recently made some changes to our Roaming Inclusive Extras. You can select either EU roaming or our new Zone 1 option which covers 33 popular destinations. For now we'll apply ...

Change my number

How do I keep my old phone number

Abroad With EE Son Can't Buy Pass On Website Unlike Me

Hello I am abroad in Spain and my 2 of my sons are on the exact same contract with same settings, one has been able to buy the pass but he tried to do it in the same way on his brother's phone but was unable to. Tried to contact customer support, sai...

Unlimited data fair usage

I have just signed up to an unlimited data sim which I am using in a TP-link 5g router. I am trialling this as an alternative to my wired broadband as where I live I can only get 30 MBs whereas this is consistently giving me 300-400. However I am con...

EE Smart Hub Plus and Sky Q Connection Issues

We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).Since switching we updated the settin...

VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

Calls to operator on 150 via mobile?

Do they cost? Just found my balance has lost £20! Thanks.

OFNL fibre network with EE Broadband

Is there anyone got any experience to move to new home where only OFNL fibre is available?Does EE Broadband supported when moving into this OFNL network? anyone has any experience?

EE business customer and EE cannot setup my account

Hello,Just moved by business number to EE on contract and it has been a month I'm unable to register my account. I have raised complaint 3 weeks back and spoken to the customer teams many times but the issue still persists.What are my options of term...

Getting broadband

Why do you make it so hard to get broadband I filled in all the questions and picked a package only to sit for 20mins waiting on absolutely nothing. If you don't want to give mea account then stop offering me one. Worst I've ever come across for cust...

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