17-10-2026 05:08 AM
Hi, I too have the same issue. Won’t recognise my saved password. When I click forgotten password link, nothing gets sent to my email address. I’m due to renew my contract in a few days but have been unable to because I need a code at point of renewal. Three times once contacted customer services now and every time I’ve been told they’ll be in touch.
Solved! See the answer below or view the solution in context.
17-10-2026 09:12 AM
Hi @Craig781,
Welcome to the EE Community
I have sent you a private message to take some details from you to help with your perk account.
Alex
17-10-2026 09:12 AM
Hi @Craig781,
Welcome to the EE Community
I have sent you a private message to take some details from you to help with your perk account.
Alex