Can I claim the £300 gift card and the samsung ear buds?

[TStyles]

I’ve just bought a Samsung Galaxy s23 ultra in store and the offer was a Galaxy watch. How do I claim it?

[Winteroats]

It's written in my contract that I get the ear buds 2 pro so you can not get out of that just need to know my legal rights so I can cancel the contract. 

[Christopher_G]

Our Mobile Care team will be able to see that on your account, @Winteroats.

If you speak to them, I'm sure they'll be able to clear this up for you.

Chris

[Winteroats]

I called 150 and they supposedly sorted it 10 weeks later still no ear buds I think your taking me for granted I thought it was bad when they altered my broadband without my knowledge at Meadowhall do I have EE broadband now NO.

[Christopher_G]

I suggest speaking to the again, @Winteroats. They may be able to help with your broadband too.

Chris

[Winteroats]

They've already said they can't compete with what I have I'll not name who I am with but all my landline calls and to mobile and broadband speeds upto 72 for £22 is not bad.

[Winteroats]

I would like to make an official complaint about this matter how do I do that as I have been misled by EE into signing this contract this is what the banks did with PPI.

[Christopher_G]

Here is our Complaints Code of Practice, @Winteroats. It explains the whole process.

Please keep us updated with what happens.

Chris