Can I claim the £300 gift card and the samsung ear buds?

[TStyles]

I’ve just bought a Samsung Galaxy s23 ultra in store and the offer was a Galaxy watch. How do I claim it?

[Leanne_T]

Hi @TStyles 

Thanks for coming to the community. 

The Samsung Galaxy Watch5 Bluetooth Graphite 44mm will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Hope this helps 🙂

Leanne. 

[Biglloydbowskii]

Do you need to submit a claim form or apply online?

Is the watch sent automatically? 

[Christopher_G]

Hi @Biglloydbowskii 

Welcome to the community.

Which phone did you order and when?

Chris

[Biglloydbowskii]

S23 ultra and it was ordered yesterday. The deal was showimg online. 

[Christopher_G]

Thanks, @Biglloydbowskii 

Your Samsung Galaxy Watch5 Bluetooth Graphite 44mm will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Chris

[Winteroats]

That is rubbish I'm still waiting for my Ear Bud 2 pro it's 10 weeks on Tuesday contracted 150 got nowhere next thing to do is make a formal complaint as you are breaking my contract. 

[Christopher_G]

Hi @Winteroats 

Which phone did you order and what date was it?

Chris

[Winteroats]

The phone was the S23 ULTRA date 28/03/23 just keep going round in circles and receiving nothing having been with ee since they took over T-mobile I think it's disgusting the way I've been treated I only took out the contract because the staff in the shop said I would get them I was going to get the phone from Samsung direct and carry on with a sim only contract. 

[Christopher_G]

Thanks @Winteroats 

I cannot find information on that offer, only one that ran between 17th February - 16th March. I recommend speaking to our Mobile Care team so that they can access your account and look into this for you.

Chris