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Purchase enquiry

Maynard2708
Explorer

‎09-02-2023 03:58 PM

I'm trying to purchase something from EE but asks me to add a phone or broadband device first. I'm not with EE so does this mean I can't purchase it?

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎09-02-2023 05:09 PM

Hello @Maynard2708 ,

Welcome to the community,

If you are trying to purchase an accessory, then you can only do so if you are on contract with a mobile or sim only contract, as the accessories are an add-on to your account.

You can always purchase a product by going to an EE store where you will be able to purchase it outright.

EE do need you to have an account with them first, pay as you go does not count either, it has to be a monthly payment account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Maynard2708
Explorer
In response to Schockwave

‎09-02-2023 05:25 PM

I have an ee business account but don't seem to be able to buy gaming products on a business account

0 Helpful
Katie_B
EE Community Support Team
In response to Maynard2708

‎10-02-2023 07:48 AM

Hello @Maynard2708. 

Do you have a business mobile account?

If yes and you are unable to add anything to your account please give us a call. 

Katie