Prepaid Card

[MariCruz]

I purchased a google pixel 6a on the 30th of October which included a £200 prepaid card. I have not received a link yet for it and when I call EE or the rewards team they keep saying that is not their fault and continue blaming each other. What can I do?

[Leanne_T]

Hi @MariCruz

Thanks for coming here. 

Have you had a text message with the terms and conditions of the offer? 

Do you have any other numbers on your account? 

The text will go to the lead number on your account. 

Leanne 🙂

[MariCruz]

I have only one phone number on the account so there should not be any confusion. I have spoken again with customer services over the phone and no one knows what is happening. Help please!

[Leanne_T]

Thanks @MariCruz

Have you had a text message with the terms and conditions of the offer? 

Leanne.

[MariCruz]

I got a message after calling for the first time. I sent an email and also called the phone number for the rewards team. But nothing...

[Leanne_T]

Hi @MariCruz

I have sent you a private message for some extra details. 

Leanne.