Pre paid credit card. When do you receive it

[Leethedude]

I took a new contract out last week, do you get notified about the pre paid credit card? When do you receive it?

[James_B]

Hi @Leethedude,

Welcome to the EE Community. 🙂

You'll receive a link to claim your virtual card via text after you've had your phone for 15 days.

Hope this helps.

James

[Pandurics40]

And what happened with the 15-30 days???? I'm on 15 days today and still nothing no any message and today after 2 hours phoe call the EE customer service gave me the information 15-30 days anytime ..... where is the 15-30days in the advert 🤔 😕  can you show me please? 

[WS1995]

15-30 days. Might take up to 30 days. It's minimum of 15 days since you've had your phone but might take up to 30 days.

[Pandurics40]

Okay can explain 2 things for me please: 

1 where is the 15-30days option  in the advert or offer ????

2 This text message from EE : 

Hi from EE. Thanks for your recent order which includes a digital prepaid card. This will be sent to you after your 14 day cooling off period from our partner GVS Prepaid Limited. The redeem link will be sent to the lead telephone number on the account. Please click on the link and follow the instructions. Visit www.ee.co.uk/digitalprepaidcard for terms.

Where is the 15-30days ????

[Pandurics40]

So?? 

[WS1995]

So it should be sent on day 15, they won't send it before hand, otherwise you could redeem the prepaid card, and then cancel your contract under the 14 day cooling off period. I'm sure someone else said they send a text to you on day 15 (to the main phone number on your account) however it might take longer. I would probably give it another day or two.

As far as I understand it's day 15 from when you RECEIVE the device, not when any order is placed. I assume you've actually had your new phone for 15 days? 

[Pandurics40]

Yes 15 days (3/11) the 2 pho e was in my hands... the problem is you give us the false information....someone say 100% after 15 days so today  .......someone told me and booked the phone call for me on the 15 days if I'm not get the message she will sort it out,,,nobody called me and if called the customer service She is gave the full different information like someone else and the customer service asked me Who was what Her name....joke you know my name ????.....

If I'm asked after 1:45 min why the customer service told me someone call me and sort it out....no answer 

The main answer was : I don't know 

Anytime 

New information:15-30days but few hours ago you (EE) told me 100% on 18th because today is tha days 15 .

And I'm still asking WHERE IS THE 15-30 DAYS IN THE OFFER AND WHY I HA E 5 DIFFERENT INFORMATION??

[WS1995]

In case you hadn't noticed... I don't work for EE, I'm a customer.... so I'd appreciate less of the tone. I'm giving up my free time to help other EE customers like everyone else on this forum.

I assume this new phone is the MAIN number on your EE account? The first (or only) contract you signed up with? They send the text to the main EE number on the account. So for myself I have 5 EE plans so if I were to sign up for this deal it would go to the main one of my 5 account numbers.

It says 15 days from what I saw but I believe I saw other people mentioning "up to 30 days". Hence my previous response.

I assume where you are you have signal, and that you have tried power cycling the phone? On occasion I've not received texts that I know someone has sent me, and upon power cycling the phone they've come through all at once.

[Pandurics40]

Not your fault. 

appreciate less of the tone????? Which tone honey if everyone say the different information ????? And Ivha e a messages as well phone calls as well with the all department.and yes this my main number but they sad to me I will ha e the 2 messages on the both phone today 100% so that is lying 🤥  

And still nobody informed the customers about the waiting time how we can know if the Messages on my main phone says after 14days cooling off period.? False information. And poor customer service